Refund Policy

You may submit a refund request within 7 calendar days of purchase. This request period does not limit any rights you may have under applicable law.

SystemHub provides a free trial so customers can evaluate OS Production AI, supported Revit versions, workflow fit, and expected value before purchasing. We encourage you to use the trial and confirm compatibility first.

Refund eligibility applies primarily when a material technical problem prevents normal use of the purchased software. Please contact support and allow SystemHub a reasonable opportunity to investigate, reproduce, and resolve the problem before a refund decision is made.

Refunds are not normally provided solely for a change of mind after purchase, activation, or substantial use of the software, except where applicable law requires otherwise. Each timely request is reviewed fairly using the circumstances and available technical information.

Abuse, duplicate claims, fraudulent transactions, or violations of the license terms may make a request ineligible. A verified duplicate charge can still be reviewed and corrected. Nothing in this policy excludes rights that cannot lawfully be excluded.

Approved refunds are returned through the original payment method where supported. Processing time depends on the payment method, payment provider, and the customer's bank; SystemHub cannot guarantee a specific bank posting date.

Email info@systemxhub.com within the request period. Include your purchase email, transaction reference if available, product and package name, and a clear description of the technical problem. Screenshots or error details can help us investigate.