Refund Policy

Due to the digital nature of SystemHub products, refunds are not available once access, download, license delivery, or fulfillment has been completed, except where required by applicable law or where SystemHub verifies a duplicate purchase or unresolved delivery or technical issue.

Digital products include planning systems, workflow templates, downloadable PDFs, files, and future digital resources. Once a digital product has been accessed, downloaded, delivered, or fulfilled, it is generally not eligible for a refund.

Software plugin purchases and licenses are generally non-refundable after license delivery, activation, account access, or fulfillment has been completed. If a verified delivery or activation issue prevents access and cannot be resolved by SystemHub support, we may review the request case by case.

A 15-day free trial is provided for OSAI so users can evaluate the plugin before purchase. We encourage users to test compatibility, workflow fit, and expected value during the trial period before buying a paid license.

If you believe you made a duplicate purchase by mistake, contact SystemHub with the order email and transaction reference. Verified duplicate purchases may be refunded or resolved at SystemHub's discretion.

If you experience a download, delivery, license, activation, or technical issue, contact support first. SystemHub will attempt to resolve verified issues. If we confirm that access cannot be delivered or the issue cannot reasonably be resolved, we may provide a refund or another remedy where appropriate.

If subscriptions are offered through a future Paddle checkout, cancellation terms will depend on the plan and billing period shown at purchase. Canceling a subscription stops future renewals but does not automatically refund past payments or already delivered digital access unless required by law or approved by SystemHub.

For refund or support requests, email info@systemxhub.com and include the order email, transaction reference, product name, and a clear description of the issue.